Day: February 6, 2020

Net Promoter Score

How to Improve Client & Employee Retention with Net Promoter Scores

It’s a Monday morning, and you’re working on financial forecasts for your business. Your office manager stops in to let you know that your biggest long-term client has just canceled. Later that day, a dependable employee that’s been with you for three years doesn’t show up for a meeting with a new client. You are […]

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