Client Retention for Franchise Systems

Learn How Review Management Will Help Your Franchisees Get More Leads

Did you ever wonder what your customers really think of your franchisees and brand network? The secret to ongoing success and long-term customer satisfaction is to understand how reviews and customer feedback affect your brand.

The Review & Retain solution from ChoiceLocal is a reputation management and review management service that taps into data obtained directly from your customers. It lets your franchisees adjust, respond to feedback, and more efficiently capitalize on good results.

 

Here Is How Customer Retention Works

To make reputation management and evaluation management simpler than ever, ChoiceLocal harnesses the power of text messaging. Our customer retention program sends all your franchisees’ existing customers a set of automatic check-in texts. We then measure these answers and create a Net Promoter Score (NPS). Your franchisee’s NPS offers data that can give both you and your franchisees a strong understanding of how people feel about them on a daily basis when engaging with your brand and what can be done to enhance business practices.

Customers who strongly rate your franchisees are transported to a Google review site where they are encouraged to publicly provide their reviews. ChoiceLocal Review & Retain funnels your most happy customers to prominent sites for reviews and encourages them to share their success stories effortlessly.

We not only tell you which customers are in danger of leaving, but we also tell you why each person is in danger of leaving. This gives your franchisees the leverage they need to increase their retention rate, referrals, feedback, and earnings.

 

ChoiceLocal Offers:

• Monthly text survey for all your customers
• Notifications for real-time ratings
• Customized survey questions
• Insights on your franchisees’ NPS
• Tracking feedback
• Strategic insights for maximizing the experience of clients

 

Our Proven Outcomes

When one of our clients came to us asking how he could boost the retention of employees inside his company, we delved into the most prominent pain points of his employees to come up with a simple and cost-effective game plan. His retention rate skyrocketed with easy-to-implement proposals such as changing uniforms, improving office communication, and implementing a bonus package of $25 per five-star review created! These three easy modifications increased his NPS score from -20 to 80.

Not only did his retention rate grow by ten percent (in an industry that has traditionally had 60 percent year-over-year employee turnover), his company received 70 new five-star ratings over eight months, raising the closing rate of his company by eight percent.