Learn more about how reputation and review management can help your business get more leads
Have you ever wondered what your clients really think about you? Understanding how reviews and client feedback impact your business is key to ongoing success and long-term client satisfaction.
ChoiceLocal’s Review & Retain solution is a reputation management and review management service that taps into information gathered directly from your customers. It helps your business adapt, respond to feedback, and capitalize on strong performance more effectively.
Here’s how Review & Retain works.
ChoiceLocal harnesses the power of text messaging to make reputation management and review management easier than ever. Our Review & Retain service sends a series of automated check-in texts to all your business’s current employees and clients. We then calculate these responses and develop a Net Promoter Score (NPS). Your NPS provides data that will give you a strong understanding of how individuals interacting with your business on a regular basis feel about you and what can be done to improve business practices.
Employees and clients who rate your business highly are carried to a Google review platform where they are encouraged to provide their feedback publicly. ChoiceLocal Review & Retain helps your business funnel your most satisfied clients onto influential review platforms and lets them seamlessly share their success stories.
Not only does ChoiceLocal Review & Retain tell you which clients and employees are at risk of leaving but we also tell you why each person is at risk of leaving. This gives you the tools you need to improve your retention rate, your referrals, your reviews, and your profits.
ChoiceLocal Review & Retain Offers:
- Monthly text survey of all your clients and employees
- Real-time review notifications
- Customized questions for surveys
- Insights about your NPS
- Feedback tracking
- Strategic insights for improving customer experience
Get started with ChoiceLocal today.
Are you ready to take the next step? Request a free marketing strategy from ChoiceLocal today.