Employee Retention Strategies

How Reputation and Review Management Can Help Your Franchise Increase Employee Retention

Do you ever wonder what your employees think of you? With ChoiceLocal’s employee retention program, you can gather information directly from your employees that can help your franchise adapt and grow. Understanding reviews and employee feedback is the key to increasing employee retention.
ChoiceLocal’s solution is a reputation management and review management service that taps into information gathered directly from your employees. It helps your franchise adapt, respond to feedback, and capitalize on strong performance more effectively.

 

The Basics of Retention Management

ChoiceLocal uses text messages to send all your employees automated surveys. We then calculate their responses to create a Net Promoter Score (NPS). Your NPS will give you a better understanding of how your employees interact with your company and how they perceive you. This data can also help you decide what you can do to improve your franchise.
The employees who give your franchise a high rating are given the chance to explain their reasoning. This can help bring your happiest employees to the foreground and show you what you are succeeding at as an employer.
Our program will also show you which employees are more likely to leave and why they are at risk of leaving. This information can guide you on how to increase your NPS by fixing the matters that they list, which can then help improve your employee retention rate.

 

ChoiceLocal Offers the Following:

• Strategy for improving the experience of your employees
• Feedback tracking
• Monthly text survey of your employees
• Current review notifications
• Information on your NPS
• Customized survey questions

 

The Proof Is in the Numbers

To visualize our employee retention benefits, we wanted to showcase one of our successes! A partner of ours was struggling with how he can improve employee retention within his agency, so we dug into his workers’ most prominent pain points and came up with a simple and cost-effective solution. In his surveys, many employees stated they wanted better office communication, more comfortable uniforms, and higher wages. With these suggestions, he was able to implement laxer uniform requirements, improve office communication, and create a bonus plan of $25 per five-star review generated incentive program. These three easy changes made his retention rate skyrocket and upped his employee NPS score from -20 to 80!

Not only did his retention rate increase by ten percent (in an industry that historically has had 60 percent employee turnover year-over-year), his business received 70 new five-star reviews over eight months which improved his franchise’s closing rate by eight percent.