CRM Technology

CRM Evolution: How Technology is Changing Our Franchise SEO Agency

CRM Evolution: How Technology is Changing Our Franchise SEO Agency

Customer Relationship Management (CRM) software has been a staple of franchises for decades. However, with the rise of technology, CRM systems are constantly evolving to keep up with changing customer needs. In recent years, our franchise SEO agency has seen significant adjustments in the way businesses approach CRM, from automated data collection to enhanced personalization. Here are some of the ways that CRM has evolved in recent years.

Automated Data Collection

One of the biggest changes in CRM has been the shift toward automated data collection. With the rise of big data and machine learning, businesses can now collect and analyze vast amounts of data on their customers in real time. This data can then be used to create more personalized experiences for customers, such as tailored marketing campaigns or customized product recommendations.

AI and Machine Learning

Another major trend in CRM is the use of artificial intelligence (AI) and machine learning. These technologies enable businesses to analyze customer data and gain insights that would be impossible to obtain manually. For example, AI-powered chatbots can now handle basic customer service requests, freeing up human agents to focus on more complex issues. Additionally, machine learning algorithms can identify patterns in customer behavior and predict which customers are most likely to make a purchase, enabling businesses to target their marketing efforts more effectively.

Social Media Integration

Social media has become an essential part of modern life, and businesses are now leveraging social media platforms to engage with customers in new ways. CRM systems now integrate with social media platforms like Facebook and Twitter, allowing businesses to track customer interactions and respond to inquiries in real-time. Social media also provides a wealth of customer preferences and behavior data, which can be used to improve CRM strategies.

Mobile CRM

In today’s mobile-first world, it’s essential that businesses have a mobile CRM strategy. Mobile CRM enables sales teams to access customer data and sales information on the go, allowing them to be more productive and responsive. Additionally, mobile CRM provides customers with access to self-service options, such as mobile apps and chatbots, which can improve the overall customer experience.


Personalization has become a key focus of modern CRM strategies. Franchises are now using customer data to create highly personalized experiences for customers, such as customized product recommendations and targeted marketing campaigns. Additionally, businesses are now using customer feedback to improve their products and services, creating a more customer-centric approach to CRM.

CRM has come a long way in recent years, thanks to the rise of technology. Automated data collection, AI and machine learning, social media integration, mobile CRM, and personalization are just a few of the trends that are shaping the future of CRM. As technology marches on, our franchise SEO agency expects to see even more changes in the way businesses approach customer relationship management. No matter the size of your franchise system, it’s essential to stay up-to-date with the latest CRM trends and technologies to remain competitive.

About ChoiceLocal

ChoiceLocal is a franchise marketing agency dedicated to leading a purpose-driven business as the first and only franchise marketing agency with a money-back guarantee. This has led to successful partnerships with over 50 franchise brands and a spot on the Inc. 5000 fastest-growing companies. Our core values are driven not only by the digital marketing work that is done but reflected by each person who becomes a teammate; we volunteer in our local communities every quarter and make a difference to those around us. Named a top workplace for four years straight, ChoiceLocal is dedicated to making the lives of everyone we are involved with better.

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